Privacy Policy

1. Privacy Commitment

Bighive Global values your privacy and is committed to protecting your personal information.
We comply with the Data Privacy Act of 2012 (Republic Act 10173) and applicable laws of the Republic of the Philippines.

This policy outlines how we collect, use, and protect your data when you use our website or digital services.

2. Information We Collect

We may collect the following types of data:

• Personal information (name, email, contact number)

• Billing and payment details (secured via encrypted gateways)

• Communication records and consultation history

• Technical information such as browser type, device, and IP address

All data is collected solely for providing services, verifying payments, and improving our digital platforms.

3. How We Use Your Information

We use collected data to:

• Process payments and deliver services

• Communicate with clients regarding projects or billing

• Maintain service records and compliance

• Prevent fraud, unauthorized access, or misuse

• Respond to disputes, legal requests, or chargeback verifications

We do not sell, rent, or trade client data for marketing purposes.

4. Data Protection

All sensitive information is stored securely and accessed only by authorized personnel.
Bighive Global implements administrative, physical, and technical safeguards to ensure data integrity and confidentiality.

When required by law or during payment verification, we may disclose limited data to:

• Payment processors

• Banks and dispute resolution platforms

• Law enforcement agencies (when legally mandated)

5. Client Rights

Under the Data Privacy Act, you have the right to:

• Access and review your personal data

• Request corrections or deletion of outdated information

• Withdraw consent to processing, subject to legal obligations

• File a complaint with the National Privacy Commission (NPC) if you believe your rights are violated

6. Refund Policy

As stated in our Terms & Conditions:

• All payments are final and non-refundable once digital access, consultation, or project materials are delivered.

• Refunds are granted only in cases of:

  1. Proven unauthorized transaction,

  2. Duplicate charge, or

  3. Manifest billing error confirmed by Bighive Global.

Clients must notify support@bighiveglobalsolutions.com within two (2) calendar days of delivery for any issue.
Failure to do so constitutes acceptance of the service and waiver of any refund claim.

7. Policy Updates

We may update this Privacy Policy and Refund Policy from time to time to reflect changes in our practices or for legal reasons.
Updates will be posted on this page with the new effective date.

8. Contact Information

For any inquiries regarding data privacy, billing, or refunds, please contact us:
📧 support@bighiveglobalsolutions.com
📧 billing@bighiveglobalsolutions.com

 

© 2025 Bighive Global Digital Solutions Consultancy I.T. Services
All Rights Reserved.